Frequently Asked Questions (FAQs)
Have a question about our testing, refining, or pricing services? Find answers to some of the most commonly asked questions about Goldstar Minerals Global Ltd. If you need more help, feel free to contact us. We’re here to ensure you feel confident every step of the way.
What services do you offer?
We specialize in testing, refining, and logistics for precious metals like gold, silver, and platinum. We also offer certification, secure storage, and transport solutions.
Where are you located?
Our main office is along Ndemi Road. Eagle House, First Floor, House No 9. Nairobi, Kenya, and we serve clients across East Africa and globally.
How long does testing or refining take?
Standard testing results are available within 24 to 48 hours, while refining can take 2 to 5 working days, depending on the volume and service package.
Do you work with individual miners or only large companies?
We serve everyone — from small-scale miners and individual traders to large-scale exporters and international buyers.
Are your testing results certified?
Yes, we provide official certificates of analysis for every completed test. Our procedures follow strict industry standards for accuracy.
What countries do you serve?
We proudly serve clients in Kenya, Uganda, Tanzania, Rwanda, DRC, South Sudan, and many other African and international markets.
Is your process safe and secure?
Absolutely. We take security seriously, offering secure storage, tracking, and insured logistics throughout the service process.
How can I get started?
You can contact us directly through our website, email, or WhatsApp to book a consultation or schedule a drop-off for testing/refining.